I guess probably in my time in politics, it continued to be affirmed to me that the African-American community, despite being subscription television’s most valuable customers, they are very underserved by cable and satellite television programming options.

She had tried to steer me towards vertiginous heels again – why are these people so incredibly keen on crippling their female customers? I began to wonder if cobblers and chiropractors had established some fiendish cartel.

I remember back in the early days of Microsoft that from the day that you decided that you were just going to put out an ad to a customer – and all you were usually able to tell them was that a new product was available – it was about nine months before you could actually reach the first customer.

Steam is about creating tools for content creators and customers.

Everybody understands that you’re supposed to say ‘our employees are our most valuable asset’ to the point where, even if it’s really true, they’re not going to really trust you until you’ve earned that – same with customers.

The PS3 is a total disaster on so many levels, I think It’s really clear that Sony lost track of what customers and what developers wanted.

You can’t just ask customers what they want and then try to give that to them. By the time you get it built, they’ll want something new.

Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves.

Your success in life isn’t based on your ability to simply change. It is based on your ability to change faster than your competition, customers and business.

I have always believed that the way you treat your employees is the way they will treat your customers, and that people flourish when they are praised.” Sir

What’s frustrating more than anything is when chefs start to cut corners and believe that they are incognito in the way they send out appetizers, entrees, and they know it’s not 100 percent, but they think the customers can’t spot it .

Focus on your customers and make that restaurant synonymous to where you are in terms of area.

Businesses are not paid to reform customers. They are paid to satisfy customers.

Business exists to supply goods and services to customers and economic surplus to society, rather than to supply jobs to workers and managers or even dividends to shareholders.

Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality

What the customer buys and considers value is never a product. It is always utility, that is, what a product or a service does for the customer.

The customer rarely buys what the company thinks it’s selling.

Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.

Your ability to communicate is an important tool in your pursuit of your goals, whether it is with your family, your co-workers or your clients and customers.