The best people need little supervision.

Manage the cause, not the result.

Nothing happens without personal transformation.

If you do not know how to ask the right question, you discover nothing.

It is not necessary to change. Survival is not mandatory.

Whenever there is fear, you will get wrong figures.

Nobody goes to work to do a bad job.

Improve quality, you automatically improve productivity.

You can’t inspect quality into a product; it has to be built in.

Quality is everyone’s responsibility.

You can’t improve what you don’t measure.

Understanding variation is the key to success in quality and business.

Choice of aim is clearly a matter of clarification of values, especially on the choice between possible options.

Without data, you’re just another person with an opinion.

You can expect what you inspect.

If you can’t describe what you are doing as a process, you don’t know what you’re doing.